Product Name: New Balance Kids Essential Hoodie NK9CF1103U
This is an authentic product, and all products sold by New Balance Korea only offer domestic shipping.
You can also utilize the New Balance Korea customer service for after-sales.
Note Before Ordering:
All products are 100% authentic available in domestic stores. Since it is sold simultaneously with offline stores, there may be stock shortages or cancellations even after order confirmation, and delivery delays due to stock movement may also occur. When applying for exchanges/returns, collection will be carried out by the courier designated by the shopping mall. If you send by a separate courier or other courier, it may be returned or lost, or processing delays may occur, so please make sure to follow the shopping mall's exchange/return procedures when filing.
Exchange and Return Policy:
According to Article 15, Paragraph 2 of the Fair Trade Standard Contract, if the value has decreased due to use or partial consumption by the user, exchanges/returns are not possible if there are traces of wearing, cosmetics, perfume, washing, alteration, contamination, removal of tags or labels, and damage. If the box of shoes is damaged or tape or shipping labels are attached to the product box, exchanges/returns are also not possible. Please wrap it again for shipping. Customers are responsible for the shipping costs of returns/exchanges due to simple change of mind or size/color mistakes. Shipping costs due to defective products or mis-delivery are free only when applications are made according to the shopping mall's exchange/return procedure (additional shipping costs will be incurred for separate shipping).
Inquiries regarding product delivery and exchanges: 010-6247-0116
There is an additional charge of 2,000 won for shipping to Jeju Island. For Jeju and mountainous regions, an additional charge of 4,000 won will occur. For inquiries regarding cancellations and refunds, please leave a message on the bulletin board, and we will assist you.
To request a return or exchange, please note that it is mandatory to provide a video of the unpacking of the package.
